Terms and conditions
All our tours are weather dependent, and may be subject to cancellations. Our captains will make their decisions based on many years of experience and always keeping in mind our passenger safety and comfort.
We can reschedule you for another day, but please call us to make sure we have availability next time you want to try.
In case of cancellations due to unfavorable weather conditions and you are not able to reschedule, you will receive a full refund (note: if you are using your “free ticket to try again” this does not apply)
We can never guarantee sightings as we are working with wild nature and animals. We always do our best to provide a great service which includes taking you out on sea to explore the nature and its wonders out in Faxaflói Bay.
Sightings - What if I don't see anything on my tour?
If your Puffin or Whale Watching tour does not encounter any whales, dolphins of puffins, we offer you another ticket for free.
Please note that we cannot guarantee a tour on the next day/evening, it all depends on weather and sea conditions.
We have had 100% success on our Puffin Watching & Sea Angling tours, however if there ever comes a day where you don’t see any puffins or there are no fish caught, we will offer you another free tour!
Change in reservation
If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make.
If you cancel your tour 24 hours prior to departure we will fully refund your ticket.
Prices & Schedules?
a) Reykjavik by boat reserves the right to change prices in the event of currency fluctuations, taxes or other cost increases out of our control. Tickets purchased prior to the increase will not be affected by the change.
b) Reykjavik by boat reserves the right to make any changes to its tour schedules if need be – informing all our clients that have already made a booking on the specified tour and making the information immediately accessible to our future customers.
c) Tickets that have been purchased from someone other than a licensed travel agent / hotel / tourist info will not be valid on board our boats.
Departures - When should I arrive?
All our tours depart from Reykjavik’s Old Harbour (Location) and the departure time is indicated on your voucher/confirmation. We ask that all our passengers arrive at least 20 minutes prior to departure for check in and boarding (recommended time is 30 minutes to be safe).
Free parking at the harbour is limited and we advice you to make use of the public parking spaces that are located all around the centre of Reykjavik – cost should be about 225 ISK per hour (our tours will range from 1-4 hours approx.)
If you have any mobility issues, medical problems, please let us know in advance and we will assist you. We have prepared our boats to be as accessible as possible – and we are always happy to help out – just ask us!
Complaints & Comments
We are continuously working on improving our tours and services and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354 560 8800 or firstname.lastname@example.org) and we will reply to you as soon as possible.